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Exam CSA topic 1 question 139 discussion

Actual exam question from ServiceNow's CSA
Question #: 139
Topic #: 1
[All CSA Questions]

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

  • A. Configure Lists
  • B. Show Options
  • C. Configure Task
  • D. Show Choices
  • E. Show Choice List
  • F. Configure Options
Show Suggested Answer Hide Answer
Suggested Answer: E 🗳️
by bb369 at Jan. 3, 2022, 2:12 a.m.

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dnbly
Highly Voted 2 years ago
Selected Answer: E
Correct would be "Configure Choices" or "Show Choice List", as Configure Choices isn't an option only E can be correct
upvoted 6 times
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NikaDMars
Most Recent 1 month, 1 week ago
Selected Answer: E
When a customer wants to change the labels of a choice field (like Priority) — for example, from "1 - Critical" to "P1" — you need to access the list of possible values (choices) defined for that field. You do this by: 1) Opening a record with the field. 2) Right-clicking on the field label (e.g., "Priority"). 3) Selecting “Show Choice List” — this displays the defined choices (value/label pairs). 4) Editing the labels or adding new ones.
upvoted 1 times
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Mayur444
10 months, 1 week ago
E is correct
upvoted 1 times
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GGSFSD
1 year, 1 month ago
Selected Answer: E
E is accurate
upvoted 2 times
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tonystark01
1 year, 11 months ago
E is accurate
upvoted 2 times
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Philippvs
2 years, 5 months ago
Selected Answer: E
I tested and it is "Show choice list".
upvoted 4 times
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icen45
2 years, 9 months ago
Selected Answer: F
E is correct
upvoted 1 times
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bagoly
2 years, 10 months ago
Selected Answer: E
E is correct here, "Configure Choices" is not among the answers
upvoted 1 times
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trye_indicators
3 years, 1 month ago
"Configure choice" is the right answer, but it is not provided and closest one is F F. Configure Options
upvoted 2 times
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mitashki
3 years, 1 month ago
Selected Answer: E
There is no "Configure options"!
upvoted 1 times
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Mohammedhz
3 years, 3 months ago
Selected Answer: E
Should be E. 'Configure options' choice does not exist when right clicking on priority
upvoted 2 times
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Rwin0001
3 years, 6 months ago
E See https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/task/t_ViewChoiceListDefinitions.html
upvoted 3 times
Jay88994
3 years ago
E would be incorrect because of the Warning the documentation you provided. It clearly states, "Warning: Do not add new choices to the list. To add new choices to a choice list field, use the Configure Choices option."
upvoted 2 times
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Adsilva
3 years, 6 months ago
Correct is E
upvoted 4 times
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bb369
3 years, 7 months ago
The answer seems to be E) Show Choice List. There is no "configure options" vocabulary, but configure choices. https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/task/t_ViewChoiceListDefinitions.html
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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