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Exam CSA topic 1 question 130 discussion

Actual exam question from ServiceNow's CSA
Question #: 130
Topic #: 1
[All CSA Questions]

Which module is used to access the knowledge bases which are available to you?

  • A. Knowledge > Home
  • B. Self Service > Knowledge
  • C. Knowledge > All
  • D. Knowledge > Knowledge Bases
  • E. Knowledge > Overview
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by ANCANC at Jan. 26, 2022, 10:56 a.m.

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Chosen Answer:
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Ibeauo
Highly Voted 2 years, 5 months ago
Selected Answer: B
I vote for B! I have checked on my Developer Instance, answer D is not correct, because Knowledge > Knowledge Base doesn't exist, like OtterSpace has mentioned, available is Knowledge > Administration > Knowledge Bases (yes, plural)
upvoted 7 times
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gedgy
Most Recent 11 months, 2 weeks ago
Selected Answer: B
Per Washington DC version this is: Knowledge - Homepage - OR - Self-service - Knowledge
upvoted 3 times
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Certs_Hub
1 year, 6 months ago
Self service > Knowledge is the correct answer.
upvoted 1 times
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rcn8278
1 year, 9 months ago
Correct answer is B
upvoted 1 times
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MacGyver4th
2 years, 3 months ago
Selected Answer: B
As an admin, wouldn't you have access to all knowledge bases? I think this question is asked from the perspective of a non-admin user. In that case, the answer would be B.
upvoted 3 times
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evoken
2 years, 4 months ago
Selected Answer: B
B is correct
upvoted 1 times
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Spiderman5000
2 years, 5 months ago
Selected Answer: B
"B" is correct as a user. "D" is correct if you wish to administer the articles.
upvoted 1 times
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Ranaway
2 years, 6 months ago
B should be the correct one
upvoted 1 times
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Faithye
2 years, 7 months ago
B is the right answer
upvoted 1 times
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foolishsoul4556
2 years, 8 months ago
Selected Answer: B
B is correct, D would have been correct if the question mentioned how to see all existing Knowledge bases within the system.
upvoted 1 times
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Ilovetests
2 years, 8 months ago
Selected Answer: B
Self Service > Knowledge
upvoted 1 times
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Ghouse1
2 years, 9 months ago
B. Self Service > Knowledge
upvoted 1 times
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HarisBMRE
2 years, 9 months ago
Selected Answer: B
B is correct
upvoted 1 times
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bagoly
2 years, 9 months ago
Selected Answer: B
B is correct
upvoted 1 times
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Dela803
2 years, 9 months ago
B is correct!!
upvoted 1 times
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Vinnyzworld
2 years, 11 months ago
B Self Service > Knowledge
upvoted 1 times
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ardap
3 years ago
Selected Answer: B
Self Service > Knowledge
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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