The correct answer to this question is definitely C. I broke up with my girlfriend. It is hard. I am already 36 years old. If I don't pass this exam, I won't have a future, so I want to do my best.
A metric measures and evaluates the effectiveness of IT service management processes.
For example, a metric could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident.
For example, a metric could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident.
the definition in SN Docs
https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/use/reporting/concept/c_MetricDefinitionSupport.html
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