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Exam CSA topic 1 question 132 discussion

Actual exam question from ServiceNow's CSA
Question #: 132
Topic #: 1
[All CSA Questions]

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

  • A. Workflow User
  • B. Request Fulfiller
  • C. ITSM User
  • D. Approving Manager
  • E. Service Desk User
  • F. Process User
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Suggested Answer: F 🗳️
by Markster at June 16, 2022, 4:24 p.m.

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Dela803
Highly Voted 2 years, 7 months ago
Answer is F. Fulfiller/Process Users have random paths and workflows in the platform and have one or more roles, including itil and approver_user roles. They can access all functionality based on assigned roles.
upvoted 8 times
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40a783b
Most Recent 8 months ago
Selected Answer: F
F is correct answer. search in e-book
upvoted 3 times
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ddiggler
1 year, 2 months ago
F. Process Users have clearly defined paths and workflows in the platform and have one or more roles, including the itil and approver_user roles. They can access all functionality based on assigned roles.
upvoted 2 times
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CodingAmo
1 year, 3 months ago
Selected Answer: F
The Approving manager doesn't have to have any roles.
upvoted 1 times
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ThuHall
1 year, 8 months ago
Selected Answer: F
Process User
upvoted 1 times
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LovMi21
1 year, 9 months ago
Selected Answer: D
https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/dashboards/task/request-bi-service.html
upvoted 1 times
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EAMTL
2 years, 4 months ago
Selected Answer: F
F according to SNAF Tokyo doc - page 74
upvoted 3 times
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bagoly
2 years, 7 months ago
Selected Answer: F
F is correct
upvoted 3 times
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mitashki
2 years, 10 months ago
Selected Answer: F
F is corrent
upvoted 4 times
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Markster
2 years, 10 months ago
Selected Answer: F
F is correct according to SN Fundamentals Doc
upvoted 4 times
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C (25%)
B (20%)
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