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Exam CSA topic 1 question 105 discussion

Actual exam question from ServiceNow's CSA
Question #: 105
Topic #: 1
[All CSA Questions]

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

  • A. Make sure the latest flows are activated.
  • B. Use the instance Incognito setting to quickly toggle between requester and approver.
  • C. Impersonate the requester to ensure the form works.
  • D. Make sure the requester's user record has a manager specified.
  • E. Create and select your Testing Update Set, before starting the test cases.
  • F. Use your Admin account, so you can approve the items quickly.
Show Suggested Answer Hide Answer
Suggested Answer: DEF 🗳️

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MattMeyer2022
Highly Voted 1 year, 9 months ago
Selected Answer: CDF
The correct answers are C, D and F FYI -- Answer E is wrong. I don't think there is something called a Testing Update set, and if there is, there is no need to use it when testing a catalog item.
upvoted 9 times
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PLiza2
Highly Voted 1 year, 3 months ago
A is for sure one of the correct answers. Can't test the flow without Activating it. Just follow the steps in the lab 4.3 of SN Administration Fundamentals course e-book. Also C, is correct based on the steps in the LAB. D makes sense since there is Manager approval involved. B - there is no such thing as Instance Incognito Mode, E - there is no Testing Update Set
upvoted 8 times
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ba14741
Most Recent 1 month, 1 week ago
Selected Answer: ACD
ACD are correct
upvoted 1 times
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2pagesServiceNowSolutions
1 month, 2 weeks ago
When testing a catalog item, having a manager approval flows, which of these ***best practices*** would you follow? (Choose three.) A (Probably) assuming you are testing that version...the latest version is actually in dev...mid dev maybe??? B (nonsense answer, just ignore this) C (YES) you have to test as the user, admin and dev may have access to tables that ACLs mean reference fields don't work for a user who does not have access. D (YES) if you're dot walking from who the requester is/or for you need the manager field populated otherwise teh approval you are testing won't work! E (Maybe) you test the update set on transfer to other environments, we're not sure if we're testing in early development...in the DEV environment, that being the case A is valid too? F (NO! )the clue here is "Best practices" and for the same reason as C admin to approve is a good and quick idea...but is it testing the approver? hoes the manager have approver licence? Therefore the correct 3 best answers are A,C,D
upvoted 1 times
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38d386e
2 months, 2 weeks ago
ACD. F is wrong because there isn't an "Admin account" role.
upvoted 1 times
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Adamkrt
2 months, 2 weeks ago
Selected Answer: ACD
ACD are most logical
upvoted 1 times
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PeterK0
2 months, 4 weeks ago
Selected Answer: ACD
ACD because only those options contains words like "make sure", "to ensure" :DD
upvoted 1 times
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Zippy59
4 months ago
F is clearly wrong as it invalidates your testing - you are not testing a true-to-life scenario.
upvoted 1 times
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Certs_Hub
4 months ago
A, C, D are correct option. Make sure latest flows are activated. Impersonate the requester to ensure the form works. Make sure the requester's user record has a manager specified:
upvoted 3 times
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Joe15
4 months, 2 weeks ago
Selected Answer: CDF
A is ambigous. B and E are wrong
upvoted 1 times
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GoldBear
5 months, 1 week ago
Selected Answer: ACD
ACD is correct. A - The flow must be active C - Impersonate the Requester to make sure they can create the Trigger for the Flow D - The Flow requires a Manager to send the notification so the requester needs to have a manager assigned.
upvoted 1 times
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Arun005
6 months, 1 week ago
Selected Answer: ACD
ACD is correct since the question is best practice.
upvoted 1 times
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RogerW
6 months, 1 week ago
I don't believe it can be C, D, and F. If you pick D (Make sure the requester's user record has a manager specified), why pick F (Use your Admin account, so you can approve the items quickly). By using your Admin account, what is the purpose of having a manager specified. Also depending on how your approval is process setup, an Admin may not have the privilege to approve. I believe it must be A, C, D.
upvoted 1 times
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PappyFox
7 months, 3 weeks ago
ACD It must be!
upvoted 1 times
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segunal
8 months ago
Selected Answer: ACD
I'm going ACD. While F makes sense, Im not sure what it has to do with the question, neither the requester nor the approver will have admin access.
upvoted 1 times
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Dekoreh
8 months, 2 weeks ago
Selected Answer: ACD
ACD is correct base on SN ebook
upvoted 2 times
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alokji
8 months, 3 weeks ago
On page 256 of mentioned eBook, you can find the content "Test the Flow". but not Testing Update Set, . here is catch . thats why ans C,D,F is correct
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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