Exam CSA topic 1 question 87 discussion

B is wrong. The manager clearly has ITIL role if he can see "Service Desk > My Groups Work list." The correct answer is D> Once he is a member of the groups, he can see the work assigned to the group that is unassigned

I have checked it in PDA correct anser is A

The "My Groups Work" list in ServiceNow only displays tasks that: 1. Belong to the user's assignment groups (Network and Hardware in this case). 2. Are not yet assigned to a specific user (i.e., Assigned to field is empty). If tasks are already assigned to specific individuals within the groups, the manager will not see them in My Groups Work.

Looking at the conditions correct answer cannot be \My Groups Work: Assignment group = groups you're a member of Active = true Assigned to = EMPTY State is not Pending The breadcrums show that these groups were added to the filter, therefore he MUST be member of these groups. I select A

I choose A. This is the correct statement, if there are no unassigned tasks, you cannot see anything via My Groups Work. B - false – the manager has ITIL role if he can run the above filter from the view and he can access the SD module from the Navigator C – false – The Service Desk group vs the Service Desk module are 2 different things and the SD group is not mentioned in the question D – false - If he has the ITIL role, he doesn’t have to be a member of the groups, assuming there are no rules in place to restrict the view only to those members. There is no mention of such a rule so we cannot assume it exists. E – potentially true – this is a very particular case, he is not a member of those groups, he is not a manager of those groups so there is nothing there. But I think the most correct and complete answer is A. Very confusing phrasing for this question, all in all.

A - I think the hint is that members are working on many tasks. Therefore, most likely no more unassigned tasks. My Groups Work: Assignment group = groups you're a member of Active = true Assigned to = EMPTY State is not Pending

It's A. My groups work only shows unassigned tickets Out of the box. If the groups are shown in the list the manager is clearly that the manager is member of the groups.

Answer is D. In my opinion, ff the question indicated that the manager is aware of unassigned tasks but is unable to view them, then option A would be the correct choice.

I would say A — the reason he's not seeing the tasks that they're working on is because the My Groups Work only shows tasks that are unassigned. If the team members are actively working on the tasks, then the manager won't see anything in this section. I'm assuming the first sentence makes it clear he belongs to the appropriate groups, but it's definitely a tricky one where multiple responses could work.

A is my option

This question is a trap, is the same question in Exam Topics #197, be careful, in this case the answer is A but in the question #197 the answer is D https://www.examtopics.com/discussions/servicenow/view/84974-exam-csa-topic-1-question-197-discussion/

Its A. Straight from the online course book: Note: My Groups Work includes any work assigned to the group(s) you are a member of, but have not been assigned to a specific person.

For me it's D

D is correct

Once he is a member of the groups, he can see the work assigned to the group that is unassigned

The answer should be D. The user applying a filter in the Tasks table where Assignment group is either Network or Hardware, this suggests that the tasks are filtered based on these assignment groups. In this context, the correct option would likely be: D. The manager is not a member of the Network and Hardware groups. If the manager is not a member of the Network and Hardware groups, they might not have visibility into the tasks assigned to those groups, especially if a filter is applied explicitly based on these assignment groups.

I tested it in my instance just now. If the user has the itil role, the tasks assigned to the group appear, regardless if the task is assigned or if the manager is the member of the group. If the user does not have the itil role, the menu "My Groups Work" does not appear at all. So, D is not correct, because the group membership isn't needed, the itil role does the trick. B is not correct, because without the itil role, the list is not accessible at all. A is not correct, because with the itil role, all tasks appear.