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Exam CSA topic 1 question 181 discussion

Actual exam question from ServiceNow's CSA
Question #: 181
Topic #: 1
[All CSA Questions]

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

  • A. Create Record Producer
  • B. Create Catalog Item
  • C. Create Order Guide
  • D. Create Content Item
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by bagoly at Sept. 16, 2022, 9:17 p.m.

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CodingAmo
11 months, 2 weeks ago
A Record producers are a type of Catalog Item that creates task based records e.g. incident. Not all Catalog Items are Record producers, so B is incorrect.
upvoted 1 times
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krissyk
1 year, 4 months ago
A https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html
upvoted 1 times
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evoken
1 year, 10 months ago
Selected Answer: A
Sigh. It’s A.
upvoted 3 times
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Ranaway
2 years ago
Record Producer for incidents and it allows non-itil to use that
upvoted 1 times
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Nasman096
2 years, 2 months ago
Selected Answer: A
Populate record producer data and redirect users You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted.
upvoted 4 times
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S_883
2 years, 2 months ago
Selected Answer: A
a is correct
upvoted 2 times
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foolishsoul4556
2 years, 2 months ago
Selected Answer: A
A is correct. . Catalog Item will end up in opening a request and reqeust item and attaches a workflow and catalog task, approvals Where as a Record producer simply insert a record in the selected table.
upvoted 3 times
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Asiwaju1
2 years, 3 months ago
A is the answer
upvoted 2 times
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bagoly
2 years, 3 months ago
Selected Answer: A
A is correct here
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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