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Exam CSA topic 1 question 95 discussion

Actual exam question from ServiceNow's CSA

Question #: 95
Topic #: 1

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
B. Create Catalog Item and use the Not Available list to specify the Manager Group
C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Show Suggested Answer

Suggested Answer: B 🗳️

by Nasman096 at Oct. 16, 2022, 9:40 p.m.

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Sam_Sonic

Highly Voted 1 year, 10 months ago

Selected Answer: B

Not Order guide, as it is used to order mutiple items. Not record producer, as it used for incidents and cases in most cases. We only left with catalogue items. which is B abd C. and C does not exclude managers. so answer is B.

upvoted 6 times

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Joe15

Most Recent 1 year ago

Selected Answer: B

B is the only one correct, by excluding the others.

upvoted 1 times

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servicepow

1 year, 6 months ago

Selected Answer: A

Available for First Line [sn_first_line] role.

upvoted 1 times

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gumarrita

1 year, 6 months ago

sn_first_line role does not exist. Itil role can include managers. So I chose option B.

upvoted 1 times

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Sam_Sonic

1 year, 10 months ago

Not as Order guide is used to order mutiple items. Not record producer, as it used for incidents and cases in most cases. We only left with catalogue items. which is B abd C. and C does not exclude managers. so answer is B.

upvoted 1 times

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Void8427

1 year, 10 months ago

Selected Answer: D

This isn't a record producer issue this is an order they want to allow. I believe it is D. You create an order guide that only those in that criteria can buy.

upvoted 2 times

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Thattechgirl

1 year, 11 months ago

To ensure that only first line workers (non-managers) can submit the order for the T-shirt, you can create a Record Producer and use the "Available For" list to specify the First Line [sn_first_line] role. Option A is the correct answer

upvoted 1 times

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Nasman096

2 years, 2 months ago

Selected Answer: B

Procedure Navigate to All > Service Catalog > Maintain Items or Service Catalog > Maintain Categories. Open the relevant catalog item or category. Configure the form to add the appropriate Available or Not available lists.

upvoted 4 times

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