Answer: A. One
Explanation: "The system administrator can create multiple incoming email addresses that customers can use to communicate with customer service agents. The system administrator can also create one outgoing email address."
Source: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/c_CustomerServiceEmailCommunication.html
A is correct.
Customer Service Management uses the Email Accounts application to create and maintain email accounts. The system administrator can create multiple incoming email addresses that customers can use to communicate with customer service agents. The system administrator can also create one outgoing email address.
The system administrator can create multiple incoming email addresses that customers can use to communicate with customer service agents. The system administrator can also create one outgoing email address.
I would think one is correct. See in the link: "The system administrator can create multiple incoming email addresses that customers can use to communicate with customer service agents. The system administrator can also create one outgoing email address."
In sn docs - Configuring the email channel: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/c_CustomerServiceEmailCommunication.html
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