Exam CSA topic 1 question 123 discussion

In the default Knowledge Base form, only Can Read and Can Contribute tabs are visible by default. However, "Cannot Read and Cannot Contribute can be added by configuring related lists on a form." (by ServiceNow Administration Fundamentals (Xanadu)) This means Cannot Contribute is a valid feature, but it isn’t shown unless an admin explicitly adds it to the form layout. So in practice, if you’re just using out-of-the-box (OOTB) ServiceNow without customizing the form - you’d use the "Can Contribute" tab and exclude users by not adding them there.

C is the correct answer, double checked on the Washington PDI instance.

C https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html Note: If the related lists aren't visible, configure the Knowledge form to display them. (Cannot Contribute and Cannot Read)

Answer for Washington DC release is A https://www.servicenow.com/docs/csh?topicname=user-access-knowledge.html&version=latest

There is only a "Can Contrubute" tab on the knowledge base record. So answer A might be the only suitable option.

for some reason in both work and personal development instances i have only can contribute and can read tabs... is there any way to reveal the other options or they are not available since tokyo version ?

User criteria definitions User criteria Result Cannot Contribute Cannot contribute (that is can't create, modify, or retire) knowledge articles within a knowledge base. The Cannot Contribute user criteria is available only for knowledge bases. Can Contribute Can contribute (that is can view, create, modify, or retire) knowledge articles within a knowledge base. The Can Contribute user criteria is available only for knowledge bases. Cannot Read At the knowledge base level, cannot view knowledge articles within a knowledge base. At the knowledge article level, cannot view a knowledge article. Can Read At the knowledge base level, can view knowledge articles within a knowledge base. At the knowledge article level, can view a knowledge article.

just checked it on my personal instance, C is correct

This explains why the answer is C https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

"Cannot Contribute" is hidden by default. Configure - Related Lists to show it.

C is correct

The correct answer is C Note: If the related lists aren't visible, configure the Knowledge form to display them.

Its C https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

The correct answer is A. Just verified this in two different developer instances.

https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/t_LimitKBAccessToInternalUsers.html

For this cannot contribute seems right

Read only!