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Exam CIS-ITSM topic 1 question 97 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 97
Topic #: 1
[All CIS-ITSM Questions]

Which workflow is defined as: Requests approval from a manager of the knowledge base before moving the article to the retired state. The workflow is canceled and the article remains in the published state if any manager rejects the request.

  • A. Knowledge – Article Retire
  • B. Knowledge – Retire Authorize
  • C. Knowledge – Approval Retire
  • D. Knowledge – Retire-Approval Required
  • E. Knowledge – Instant Retire
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Suggested Answer: C 🗳️

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Chosen Answer:
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franseno
7 months, 3 weeks ago
Selected Answer: C
there is no A
upvoted 2 times
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MarlyB
8 months, 4 weeks ago
Selected Answer: C
From the book: There are the Instant Retire (when using the Retire UI Action, the KB is instantly retired). The Retire Knowledge (when the valid to date is reached, the workflow sets the KB to retired). Lastly the Approval Retire (the Retire UI Action is used, which generates an approval for owners and managers, after approval the KB is retired)
upvoted 2 times
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BharatizSNC
9 months, 4 weeks ago
C is correct
upvoted 1 times
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PappyFox
1 year ago
Selected Answer: C
C is correct https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeWorkflows.html
upvoted 2 times
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lolnaman
1 year, 2 months ago
Selected Answer: C
C Correct
upvoted 1 times
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esllin
1 year, 2 months ago
Selected Answer: C
Knowledge - Approval Retire Requests approval from a manager of the knowledge base before moving the article to the retired state. The workflow is canceled and the article remains in the published state if any manager rejects the request. If ownership groups is enabled, email notifications with a link to the article are sent to the ownership group members for approval. If ownership groups is not enabled, email notifications with a link to the article are sent to knowledge base managers for approval.
upvoted 1 times
esllin
1 year, 2 months ago
https://docs.servicenow.com/ja-JP/bundle/utah-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeWorkflows.html
upvoted 2 times
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Jaaaimin
1 year, 4 months ago
Selected Answer: C
Default knowledge workflows: - Knowledge - Approval Publish - Knowledge - Approval Retire - Knowledge - Instant Publish - Knowledge - Instant Retire - Knowledge - Publish Knowledge - Knowledge - Retire Knowledge Abour the "Approval Retire" one: Requests approval from a manager of the knowledge base before moving the article to the retired state. The workflow is canceled and the article remains in the published state if any manager rejects the request. If ownership groups is enabled, email notifications with a link to the article are sent to the ownership group members for approval.
upvoted 1 times
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rex11
1 year, 5 months ago
should be C
upvoted 1 times
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