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Exam CIS-ITSM topic 1 question 26 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 26
Topic #: 1
[All CIS-ITSM Questions]

Users with which role can Communicate a workaround or fix? (Choose two.)

  • A. itil_admin
  • B. problem_coordinator
  • C. problem_task_analyst
  • D. problem_admin
Show Suggested Answer Hide Answer
Suggested Answer: BD 🗳️
by NoQuarantino at Nov. 29, 2022, 8:12 p.m.

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PappyFox
Highly Voted 2 years, 2 months ago
Selected Answer: BD
BD is correct. ITSM Implementation ebook page (337)
upvoted 5 times
francat
2 years ago
no doubt
upvoted 1 times
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James24
Most Recent 9 months, 2 weeks ago
Selected Answer: BD
BD is correct
upvoted 1 times
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Manny1218
9 months, 3 weeks ago
Selected Answer: BD
IT Service Management (ITSM) Implementation On Demand Module: 6.1 Architectural Overview Page: Platform Roles Answer BD
upvoted 1 times
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sk_snow
1 year ago
Selected Answer: BD
1) Communicate a fix: Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/task/communicate-a-fix.html Role required: admin, problem_admin, problem_manager or problem_coordinator 2) Communicate workaround: Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/task/communicate-workaround.html Role required: admin, problem_admin, problem_manager or problem_coordinator
upvoted 3 times
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be9c2c8
1 year, 2 months ago
Selected Answer: BD
After you have completed root cause analysis of a problem and have come up with a resolution or fix for that problem, submit change requests to get the problem fixed. Documenting and communicating fix helps user to know the solution to a problem. Before you begin Role required: admin, problem_admin, problem_manager or problem_coordinator
upvoted 1 times
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McKenzieDuquesne
1 year, 4 months ago
Selected Answer: BD
Communicate workaround for Problem: Role required: admin, problem_admin, problem_manager or problem_coordinator https://docs.servicenow.com/csh?topicname=communicate-workaround.html&version=latest
upvoted 1 times
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teleblazer
1 year, 4 months ago
AB - itil_admin can do most functions, and problem_coordinator does a lot of the high end problem functions
upvoted 1 times
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MarlyB
1 year, 10 months ago
Selected Answer: BD
From the book: Communicate workaround, fix can be done by the admin, problem_admin, problem_manager and problem_coordinator roles
upvoted 2 times
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MrDDo
1 year, 11 months ago
Selected Answer: BD
As pert Problem Management platform roles matrix
upvoted 2 times
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uwbe
1 year, 11 months ago
BD are correct - from the documentation: Role required: admin, problem_admin, problem_manager or problem_coordinator
upvoted 1 times
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marka_1267
2 years ago
Selected Answer: BD
BD are correct
upvoted 2 times
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stophs
2 years, 3 months ago
problem_coordinator , problem_manager and problem_admin.
upvoted 2 times
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esllin
2 years, 4 months ago
Selected Answer: BD
problem_coordinator , problem_manager and problem_admin.
upvoted 2 times
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anantsamaiya
2 years, 4 months ago
Selected Answer: BD
B,D is right
upvoted 1 times
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som_420
2 years, 6 months ago
Selected Answer: BD
Correct Answer : BD
upvoted 2 times
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Pszem
2 years, 7 months ago
Selected Answer: BD
Those UI actions have a problem_coordinator role requirement. The role can be also inherited from problem_manager and problem_admin.
upvoted 3 times
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Andskie
2 years, 7 months ago
Selected Answer: BD
It's B and D
upvoted 2 times
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