The correct answer is: AC.
State is not a field which can be filled in, it always contain a value and is not selected by user.
CI is not used to move Problem to Asses, just try by creating a Problem with Short Description (which is mandatory by default) and CI, Problem will stay in New
For state transitions to work you need a State.
After that OOTB:
- Problem General model requires only assigned to
- Problem Task General and RCA models require assigned to AND short description
Therefore B and C, as A only applies to Problem Task
In the IT Service Management Implementer eBook:
Problem records and problem task records in the "New" state automatically move to assess when the required fields are provided. The default "State" and "Assigned To" are required. Reference module 6.3, section "Automatically move to the assess state".
IT Service Management Implementation (Xanadu) ebook Module 6.3; section, Automatically move to the assess state: Problem records and problem task records in the New State automatically move to assess when the required fields are provided. By default, state and assigned to are required.
The Correct Answer is B and C. Although it does not make sense. However, it is configured in that way that system checks for State and Assigned to values. The configuration is in System UI > Form Sections > Assess Dialog Form view.
IT Service Management (ITSM) Implementation On Demand
Module: 6.3 Problem Lifecycle Configuration
Page: Automatically move to the Assess State
Answer is BC
By default, State and assigned to are required! I wonder why did I paid for contributor access so that I spend more time checking every answer? Anybody got an answer to that?
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