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Exam CIS-CSM topic 1 question 6 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 6
Topic #: 1
[All CIS-CSM Questions]

Special Handling Notes can apply to which one of the following based on specific attributes?

  • A. Domain
  • B. Contact
  • C. Holiday
  • D. VIP
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Suggested Answer: B 🗳️
by jdaub5287 at Dec. 6, 2022, 9:16 p.m.

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jdaub5287
Highly Voted 1 year, 6 months ago
Selected Answer: B
contact is the correct answer
upvoted 10 times
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NokoNice
Highly Voted 9 months, 1 week ago
Selected Answer: B
B is correct
upvoted 5 times
...
robinchadwick
Most Recent 1 month, 3 weeks ago
Selected Answer: B
Directly from the course text. Special Handling Notes are mostly used for Cases because customer service agents handle large volumes of Cases every day, and some Cases may need to be handled in a particular way. However, Special Handling Notes can also apply to other entities, such as, but not limited to: • Case • Account • Contact • Product Model
upvoted 2 times
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123Destiny
9 months, 2 weeks ago
Correct answer is B: Use the Special Handling Notes application to create notes that bring important information about individual records to an agent’s attention. Special Handling Notes can apply to any of the following entities, based on specific attributes: Case Account Contact Product Model Asset
upvoted 5 times
...
Lucky62
1 year ago
Selected Answer: B
B is correct. Tested in PDI
upvoted 3 times
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nouhayla_1999
1 year, 3 months ago
Selected Answer: B
sorry this one is the good answer
upvoted 1 times
...
nouhayla_1999
1 year, 3 months ago
Given answer is correct.
upvoted 1 times
...
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C (25%)
B (20%)
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