ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
Social Profile is correct because the question asks where shall we store the customer´s twitter profile details, meaning, their profile URL, id, etc. And this information is not stored on the consumer table, but the Social Profile table.
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
This section is not available anymore. Please use the main Exam Page.CIS-CSM Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
RahulBhor
Highly Voted 1 year, 11 months agomabobora
Most Recent 5 months, 2 weeks agoNokoNice
1 year agoRahulBhor
1 year, 11 months ago