✅ A. Minimize customizations
ServiceNow Best Practice: Excessive customizations lead to technical debt, upgrade challenges, and higher maintenance costs.
✅ B. Focus Out-of-the-box functionality
ServiceNow Best Practice: Always leverage native platform features before considering configuration or custom development.
✅ C. Design for Scalability
Design Principle: Architect solutions to scale across processes, users, and global operations.
❌ D. Mobile friendly functionality
While mobile is important, it is typically a contextual design consideration, not a top-three principle unless mobile-first is a core requirement. It's secondary to maintainability, scalability, and platform alignment.
When you focus on OOB functionality it reduces customization which means option A & B are the same and for that reason the right answers to this question is ACD OR BCD
BCD or ACD is Correct
This is because when A and B are the same when you are focused on OOB functionality, it minimizes customization. Mobile functionality cannot be ignored.
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C (25%)
B (20%)
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RahulBhor
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