In the Service Portal, when users enter queries into search fields (such as "Ask a Question"), the Contextual Search Framework dynamically suggests relevant Knowledge Base (KB) articles.
Within Record Producers, as users input information to create records (e.g., incidents or requests), the Contextual Search Framework can suggest relevant KB articles based on the entered data.
📘 Supporting Documentation:
While specific documentation detailing the Contextual Search Framework's application in both scenarios is limited, the general behavior of the framework suggests its utilization in enhancing user interactions across various components, including portal entries and Record Producers.
Answer: C. Both portal question entry and Record Producer Most Voted
Explanation: "Contextual search displays related results within a form or record producer based on the text you enter in a field." feels like both the portal question entry and the record producer....
Source: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search/concept/c_ContextualSearch.html
It"s B
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search/concept/c_ContextualSearch.html
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
Other
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