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Exam CIS-CSM topic 1 question 154 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 154
Topic #: 1
[All CIS-CSM Questions]

What action is required to enable agents to create an incident record for a case?

  • A. They must be assigned with the read role for incident
  • B. They must be assigned with the itil role
  • C. They must be assigned with the snc_intemal role
  • D. They must be assigned with the sn_customerservice.itsm_contributor role
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Suggested Answer: B 🗳️
by RahulBhor at Dec. 8, 2022, 10:35 a.m.

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NokoNice
6 months, 3 weeks ago
Selected Answer: B
B is correct
upvoted 1 times
...
Lucky62
10 months, 3 weeks ago
Selected Answer: B
B is correct. By default itil role contains role sn_incident_write.
upvoted 3 times
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_ThePhoenix_
1 year, 4 months ago
Selected Answer: B
They need sn_incident_write or itil role
upvoted 4 times
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_ThePhoenix_
1 year, 4 months ago
All 4 options are wrong. It should actually be sn_incident_write
upvoted 1 times
benny888
7 months, 3 weeks ago
itil contains sn_incident_write
upvoted 3 times
...
...
RahulBhor
1 year, 4 months ago
Ans should be A: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-incident.html
upvoted 2 times
...
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C (25%)
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