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Exam CIS-CSM topic 1 question 48 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 48
Topic #: 1
[All CIS-CSM Questions]

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

  • A. Open an incident
  • B. Viewing knowledge articles
  • C. Live chat
  • D. Consumer self-registration
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by RahulBhor at Dec. 8, 2022, 12:10 p.m.

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RahulBhor
Highly Voted 2 years, 7 months ago
Selected Answer: A
this should be A
upvoted 9 times
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Ramonf98
Highly Voted 2 years, 6 months ago
In the fundamentals course there is a lab where you are required to used the consumer's self registration. Therefore, A is the correct answer.
upvoted 5 times
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Raghav_Chaudhary
Most Recent 9 months, 1 week ago
A is correct
upvoted 1 times
...
sephereth
1 year, 8 months ago
Selected Answer: C
Answer: C. Chat D. Email Explanation: Omnichannels for communicating with customers includes - Chat (c) - Phone - Email (d) Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html
upvoted 1 times
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NokoNice
1 year, 8 months ago
Selected Answer: A
A is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/use-consumer-service-portal.html
upvoted 1 times
...
[Removed]
1 year, 11 months ago
Selected Answer: A
Consumers self register using CSP portal.
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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