Exam CIS-CSM topic 1 question 90 discussion

Actual exam question from ServiceNow's CIS-CSM

Question #: 90
Topic #: 1

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

A. CSM Query Rules
B. Data Policies
C. Filtered Lists
D. Access Types

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Suggested Answer: A 🗳️

by RahulBhor at Dec. 8, 2022, 4:01 p.m.

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netvision_g

1 year ago

Selected Answer: A

Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM-related tables, are stored in a metadata table. https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html

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NokoNice

1 year, 4 months ago

Selected Answer: A

A is correct

upvoted 2 times

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sephereth

1 year, 6 months ago

Selected Answer: A

Answer: A. CSM Query Rules Explanation: "Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles." Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html

upvoted 2 times

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RahulBhor

2 years, 2 months ago

given answer is correct. https://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html

upvoted 2 times

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