Exam CIS-CSM topic 1 question 95 discussion

Actual exam question from ServiceNow's CIS-CSM

Question #: 95
Topic #: 1

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

A. Proactive Prevention
B. Service-Aware Install Base
C. Service Reporting
D. Proactive Case
E. Service-Aware CMDB
F. Service Monitoring

Show Suggested Answer

Suggested Answer: BDF 🗳️

by RahulBhor at Dec. 8, 2022, 4:32 p.m.

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netvision_g

10 months, 2 weeks ago

Selected Answer: BDF

E-book pág 110. https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/109

upvoted 1 times

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NokoNice

1 year, 2 months ago

Selected Answer: BDF

BDF Is Correct

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sephereth

1 year, 2 months ago

Selected Answer: BDF

Explanation: Proactive Customer Service Opreations contains 3 main components - Service Monitoring (NOC) | Monitor the health of products and services. - Service-aware Install Base (covered in CSMF) | Track confgiuration of service deployments. - Proactive Case | Proactively trigger case workflows. Source: CSM Implementation ebook p.110

upvoted 3 times

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123Destiny

1 year, 2 months ago

Selected Answer: BDF

See pg 110 of the Tokyo CSM Implementation book

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RahulBhor

2 years ago

given answer is correct https://www.nowfedforum.com/wp-content/uploads/2022/03/proactive-customer-service-operations.pdf

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