Exam CIS-ITSM topic 1 question 9 discussion

Actual exam question from ServiceNow's CIS-ITSM

Question #: 9
Topic #: 1

A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields:

User name -

Manager name -

Email Address -

Employee ID -
How would you modify the quick view frame?

A. Update the sys_popup view for the user table
B. Update the sys_quick view for the caller table
C. Update the sys_popup view for the caller table
D. Update the sys_quick view for the user table

Show Suggested Answer

Suggested Answer: A 🗳️

by som_420 at Dec. 15, 2022, 12:25 p.m.

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MarlyB

Highly Voted 1 year ago

Selected Answer: A

From the book: Use the table name of the table being referenced. In this case, the Caller field is on the incident form, but the field references to the User [sys_user] table. The URL to add the sys_popup view should reference the User table

upvoted 6 times

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