Exam CIS-ITSM topic 1 question 12 discussion

Actual exam question from ServiceNow's CIS-ITSM

Question #: 12
Topic #: 1

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?

A. Add a UI action to hide the Network CAB group from the list
B. Add a UI action to provide an error message if the Network CAB group is selected
C. Add Dictionary Override to specify the Incident group Reference Qualifier
D. Modify the choice list to include only the appropriate group types

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Suggested Answer: C 🗳️

by som_420 at Dec. 15, 2022, 12:28 p.m.

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MarlyB

Highly Voted 1 year, 4 months ago

Selected Answer: C

From the book: Once group types are assigned, use Dictionairy Overrides to specify Reference Qualifiers on the Assignment group fields for each task type.

upvoted 7 times

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