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Exam CIS-ITSM topic 1 question 16 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 16
Topic #: 1
[All CIS-ITSM Questions]

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

  • A. New incident created from the message
  • B. New interaction is created from the message
  • C. Email is rejected and auto-reply sent to sender
  • D. New case is created from the message
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Suggested Answer: A 🗳️
by som_420 at Dec. 16, 2022, 8:05 a.m.

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Manny1218
7 months, 3 weeks ago
Selected Answer: A
IT Service Management (ITSM) Implementation on Demand Module 5: Incident Management Page: Inbound Actions Answer is A
upvoted 1 times
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MarlyB
1 year, 8 months ago
Selected Answer: A
From the book: An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions: - Email reply: sending an email back to the source that triggered the action - By default, if an email has no identifiable watermark, an inbound email action creates a new incident from the message. - If the email has a watermark of an existing incident, an inbound email action updates the existing incident according to the action's script
upvoted 2 times
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subhadeep_ghosh
1 year, 8 months ago
Selected Answer: A
This is clearly given in CIS-ITSM (Tokyo) eBook page 264.
upvoted 2 times
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AmyZ
1 year, 9 months ago
Why couldnt D be the answer?
upvoted 2 times
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aloku1
1 year, 10 months ago
Selected Answer: A
Tokyo p112 - New INC
upvoted 1 times
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esllin
2 years, 2 months ago
Selected Answer: A
textbook p85
upvoted 1 times
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MrBravo
2 years, 2 months ago
Why incident and not any other table?
upvoted 1 times
amineHTB
2 years, 2 months ago
because the create incident inbound action has the lowest order
upvoted 5 times
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Amit7414
2 years, 4 months ago
Selected Answer: A
correct
upvoted 1 times
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som_420
2 years, 4 months ago
Selected Answer: A
correct
upvoted 1 times
...
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