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Exam CIS-ITSM topic 1 question 18 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 18
Topic #: 1
[All CIS-ITSM Questions]

Which interface is designed for tier 1 IT agents who solve internal or external customer issues?

  • A. ITSM Dashboard
  • B. IT Service Management Workspace (Agent Workspace)
  • C. ITIL Homepage
  • D. Incident Overview
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Suggested Answer: B 🗳️
by som_420 at Dec. 16, 2022, 8:08 a.m.

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Hunter_Bee
Highly Voted 10 months, 4 weeks ago
Selected Answer: B
B is correct but should be updated to Service Operations Workspace (agent workspace has been deprecated since the Utah release)
upvoted 5 times
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esllin
Most Recent 1 year, 2 months ago
Selected Answer: B
textbook P150
upvoted 1 times
lolnaman
1 year, 1 month ago
How to get the textbook? These page numbers are not matching with eBook.
upvoted 4 times
Kimhw
11 months, 3 weeks ago
Me neither.
upvoted 1 times
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anantsamaiya
1 year, 2 months ago
Selected Answer: B
B probably
upvoted 1 times
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som_420
1 year, 4 months ago
Selected Answer: B
Correct Answer : B
upvoted 1 times
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