ExamTopics Logo
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-ITSM All Questions

View all questions & answers for the CIS-ITSM exam
Go to Exam

Exam CIS-ITSM topic 1 question 28 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 28
Topic #: 1
[All CIS-ITSM Questions]

A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form.
What do you recommend that they confirm, before submitting the bug report? (Choose two.)

  • A. Tester is impersonating a user with communications.manager role
  • B. Tester is impersonating the assignee, which has the problem_coordinator role
  • C. Tester is impersonating a user with problem_coordinator role
  • D. The Fix notes field is filled in and saved
Show Suggested Answer Hide Answer
Suggested Answer: CD 🗳️
by som_420 at Dec. 16, 2022, 8:24 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
lolnaman
Highly Voted 1 year, 2 months ago
Selected Answer: CD
C. The tester is impersonating a user with the "problem_coordinator" role: The "Communicate Fix" link is also visible to users with the "problem_coordinator" role. Therefore, the tester should also confirm if they can see the link by impersonating a user with this role. D. The Fix notes field is filled in and saved: The "Communicate Fix" link appears only when the "Fix notes" field on the Problem record is filled in and saved. The tester needs to ensure that this field has been populated and saved before checking if the link is visible or not.
upvoted 8 times
...
MarlyB
Most Recent 10 months, 1 week ago
Selected Answer: CD
From the book: The Communicate Fix UI action will not appear until text is saved to the Fix notes field. Also its best to make sure the user you impersonate has the role required.
upvoted 1 times
...
armin_vcg
11 months, 3 weeks ago
Selected Answer: CD
The scenario in B is restrictive - Assignee _could_ be a problem_coordinator, but the more general scenario in C is broader and is also true. C and D are the best answers.
upvoted 3 times
...
marka_1267
12 months ago
Selected Answer: CD
CD are correct, p 356
upvoted 2 times
...
Lucky62
1 year ago
Selected Answer: CD
C and D are correct.
upvoted 2 times
...
fivani
1 year, 1 month ago
Selected Answer: CD
Answer is CD
upvoted 1 times
...
Manmaya
1 year, 2 months ago
C is actually correct just tried it on the lab instance, any user with the probelm_coordinator role is able to see that link.
upvoted 2 times
...
som_420
1 year, 6 months ago
Selected Answer: BD
correct
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel