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Exam CIS-ITSM topic 1 question 36 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 36
Topic #: 1
[All CIS-ITSM Questions]

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

  • A. Populate Assignment Group based on CI/SO
  • B. Auto-populate ITSM Assignment Groups
  • C. ITSM Assignment Lookup Rule
  • D. Automatic Assignment for ITSM
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Suggested Answer: A 🗳️

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subhadeep_ghosh
Highly Voted 1 year, 9 months ago
Selected Answer: A
But in real world while working on projects, we do not memorize names of business rules. Most often than not, developers customize business rules as per requirements of customer.
upvoted 10 times
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Manny1218
Most Recent 7 months, 3 weeks ago
Selected Answer: A
IT Service Management (ITSM) Implementation On Demand Module 6: Problem Management Page: Support Group -> Assignment Group Answer is A
upvoted 1 times
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be9c2c8
1 year ago
Selected Answer: A
The business rule Populate Assignment Group based on CI/SO triggers this functionality when an incident, problem or change request is created or updated and when the assignment group in the assigned to field is emty.
upvoted 1 times
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marka_1267
1 year, 10 months ago
Selected Answer: A
A, p 290
upvoted 2 times
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lolnaman
2 years, 1 month ago
A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
upvoted 1 times
lolnaman
2 years, 1 month ago
Business Rule is a OOB (populate assignment group based on CI/SO)
upvoted 2 times
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som_420
2 years, 4 months ago
Selected Answer: A
correct
upvoted 2 times
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