financial, contractual, inventory, maintenance of install base items (which are assets) are tacked on the asset record. (This is a good practice from the eBook)
An asset is a specific product or instance that is supported for a customer.
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/configure-csm-assets.html
correct answer is D:
To Customer Service Management, asset management has different use cases for tracking products or services customers uses, or the assets the company uses to support customer-facing services.
Note:https://nowlearning.servicenow.com/lxp?id=learning_course&course_id=0ca1382d472a15d4f6b11244846d4310&group_id=3c88ce7e87ea5d50bfe94088dabb35b3&child_id=a9980abe87ea5d50bfe94088dabb35c1&spa=1
upvoted 4 times
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