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Exam CIS-CSM topic 1 question 85 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 85
Topic #: 1
[All CIS-CSM Questions]

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used? (Choose two.)

  • A. Contact
  • B. Configuration Item
  • C. Business Service
  • D. Install base item
  • E. Sold product
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Suggested Answer: DE 🗳️
by _ThePhoenix_ at Dec. 19, 2022, 6:49 a.m.

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sephereth
Highly Voted 1 year, 9 months ago
Selected Answer: DE
Answer: D. Install base item E. Sold product Explanation: Service Entitlement form: - Name - Product - Account - Consumer - Contract - Asset - Active - Channel - Install Base Item (d.) - Sold Product (e.) - Business hours - Start date - End date - Total Units - Remaining Units - Unit - Per unit Source: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/c_CreateAnEntitlement.html
upvoted 8 times
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Faizan94
Most Recent 8 months, 3 weeks ago
D E is correct, E book, if proactive plugin is installed, system could also look for Sold Product and Install base Item
upvoted 2 times
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[Removed]
1 year, 6 months ago
D , E https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/c_CreateAnEntitlement.html
upvoted 3 times
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NokoNice
1 year, 6 months ago
Selected Answer: BE
DE is Correct
upvoted 2 times
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saurabh989
1 year, 10 months ago
DE is the correct information. https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/c_CreateAnEntitlement.html
upvoted 2 times
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Lucky62
1 year, 10 months ago
Selected Answer: CD
C and D are correct
upvoted 1 times
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_ThePhoenix_
2 years, 4 months ago
Selected Answer: DE
I believe the correct answer should be D, E
upvoted 4 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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