Exam CIS-CSM topic 1 question 85 discussion

Actual exam question from ServiceNow's CIS-CSM

Question #: 85
Topic #: 1

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used? (Choose two.)

A. Contact
B. Configuration Item
C. Business Service
D. Install base item
E. Sold product

Show Suggested Answer

Suggested Answer: DE 🗳️

by _ThePhoenix_ at Dec. 19, 2022, 6:49 a.m.

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sephereth

Highly Voted 1 year, 10 months ago

Selected Answer: DE

Answer: D. Install base item E. Sold product Explanation: Service Entitlement form: - Name - Product - Account - Consumer - Contract - Asset - Active - Channel - Install Base Item (d.) - Sold Product (e.) - Business hours - Start date - End date - Total Units - Remaining Units - Unit - Per unit Source: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/c_CreateAnEntitlement.html

upvoted 8 times

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Faizan94

Most Recent 10 months, 1 week ago

D E is correct, E book, if proactive plugin is installed, system could also look for Sold Product and Install base Item

upvoted 2 times

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[Removed]

1 year, 7 months ago

D , E https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/c_CreateAnEntitlement.html

upvoted 3 times

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NokoNice

1 year, 8 months ago

Selected Answer: BE

DE is Correct

upvoted 2 times

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saurabh989

1 year, 11 months ago

DE is the correct information. https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/c_CreateAnEntitlement.html

upvoted 2 times

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Lucky62

2 years ago

Selected Answer: CD

C and D are correct

upvoted 1 times

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_ThePhoenix_

2 years, 5 months ago

Selected Answer: DE

I believe the correct answer should be D, E

upvoted 4 times

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