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Exam CIS-CSM topic 1 question 118 discussion

Actual exam question from ServiceNow's CIS-CSM

Question #: 118
Topic #: 1

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

A. Customer case manager (sn_customerservice.customer_case_manager)
B. Customer account manager (sn_customerservice.customer_account_manager)
C. Customer admin (sn_customerservice.customer_admln)
D. Customer (sn_customerservice.customer)

Show Suggested Answer

Suggested Answer: C 🗳️

by _ThePhoenix_ at Dec. 19, 2022, 7:45 a.m.

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Isac95

6 months, 3 weeks ago

Selected Answer: C

C is the answer

upvoted 1 times

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Faizan94

11 months, 1 week ago

C is correct, they can delegate by assigning either of roles to the user. Customer Admin, Partner Admin

upvoted 1 times

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netvision_g

1 year, 5 months ago

Selected Answer: C

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html

upvoted 1 times

netvision_g

1 year, 5 months ago

Customer administrator [sn_customerservice.customer_admin] Administrator role for a customer account. This user has access to data within the account.

upvoted 1 times

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NokoNice

1 year, 9 months ago

Selected Answer: C

C is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/configure-csm-accounts-contacts.html

upvoted 2 times

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123Destiny

1 year, 10 months ago

Selected Answer: C

Create customer contacts A contact is a user who is an employee of an account. Use the Customer Service Management application to create contact records. Before you begin Role required: sn_customerservice_manager or admin SOURCE: https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/configure-csm-accounts-contacts.html

upvoted 3 times

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benny888

1 year, 10 months ago

C https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html#r_RolesInstalledWithCustomerService__section_uff_bbj_x2b

upvoted 1 times

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Lucky62

2 years, 1 month ago

Selected Answer: C

C is correct

upvoted 2 times

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_ThePhoenix_

2 years, 7 months ago

Selected Answer: C

I believe the correct answer should be C

upvoted 3 times

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