A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?
A.
The article is in draft state, but has not been published
B.
The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
C.
The user criteria on the knowledge base is incorrect
Though it is possible that user criteria could be interfering, it would be due to poorly considered changes away from the OOB implementation. Better to look first to see if the article is published anyway.
The answer is A, you have to publish it since it's set as a draft.
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