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Exam CSA topic 1 question 289 discussion

Actual exam question from ServiceNow's CSA
Question #: 289
Topic #: 1
[All CSA Questions]

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

  • A. On Search, select State, type not Resolved, press enter
  • B. On State column title, right-click, select Filter Out > Resolved
  • C. On the list of records, locate and right-click on the Resolved value, select Filter Out
  • D. On the list of records, locate and right-click on the Resolved value, select Exclude
  • E. Click Funnel icon, click AND, Select Resolved, is Not, State, click Run
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by rittersportler at Dec. 22, 2022, 10:42 a.m.

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Chosen Answer:
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GoldBear
5 months, 2 weeks ago
Selected Answer: C
C - is the correct answer.
upvoted 1 times
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FATMASAAL2
7 months, 1 week ago
Selected Answer: C
The answer should be C, I just tested it
upvoted 1 times
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FATMASAAL2
7 months, 1 week ago
The answer should be C, I just tested it
upvoted 1 times
...
varuns03
1 year ago
Selected Answer: C
The answer should be C
upvoted 2 times
...
Shakir2023
1 year, 1 month ago
Selected Answer: C
E, could work if the steps sequence was correct which is not the case here in my point of view.
upvoted 1 times
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PetterRE
1 year, 3 months ago
Selected Answer: C
Answer is C, D is wrong, exclude doesnt exist in lists. On E state must be selected before you can select resolved.
upvoted 2 times
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Ibeauo
1 year, 3 months ago
Selected Answer: C
I have tested on PDI, for me answer C and E works well, BUT the order of answer is not correct in my point of view. If it would be E, the order should be 'Click Funnel icon, enter State (in Field), is not, (select) Resolved, click Run'. It is annoying that questions and answers sometimes are not written precisely. For this question I would choose C.
upvoted 3 times
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missmam
1 year, 3 months ago
Selected Answer: C
C is correct
upvoted 4 times
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Vishy123
1 year, 4 months ago
sorry, i think C is correct answer
upvoted 3 times
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Vishy123
1 year, 4 months ago
d is correct
upvoted 2 times
...
spradeep233
1 year, 4 months ago
answer is c
upvoted 3 times
...
rittersportler
1 year, 4 months ago
Selected Answer: C
It is C
upvoted 4 times
...
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C (25%)
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