From the book:
It is important to keep in mind a few fundamental guidelines considering categories:
- Keep the number of top-level categories to 8-10
- Do not go too deep. Nest categories 1-2 levels deep only
- Organize in a way that will make sense to the audience
- Use language that the audience will understand
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IT Service Management (ITSM) Implementation On Demand
Module 4.3 Service Catalog and Request Management
Page: Catalog Categories
Answer is BC
From the book:
It is important to keep in mind a few fundamental guidelines considering categories:
- Keep the number of top-level categories to 8-10
- Do not go too deep. Nest categories 1-2 levels deep only
- Organize in a way that will make sense to the audience
- Use language that the audience will understand
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