What process allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization?
Knowledge Management in ServiceNow allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization. It involves creating a knowledge base where information, such as articles, FAQs, and other documentation, can be stored, managed, and accessed. This helps in sharing and leveraging collective knowledge within the organization.
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