Not submitting a Vote here, this is a bad question. The Table needs to be specified.
For Change Management the answer is A.
servicenow.read.inkling.com
IT Service Management (ITSM) Implementation On Demand
Module 7.2 Change Management
Page: Change Group -> Assignment Groups
For Incident and Problem Management, the answer is D
servicenow.read.inkling.com
IT Service Management (ITSM) Implementation On Demand
Module 5.4 incident Management
Page: Support Group -> Assignment Groups
if (current.sys_class_name + '' == 'change_request') {
assignmentGroupFieldName = 'assignment_group'; //change Group
} else if (current.sys_class_name + '' == 'incident' || current.sys_class_name + '' == 'problem') {
assignmentGroupFieldName = 'support_group';
}
so for change A is correct otherwise D
It is D, Page 111 In ITSM Implementation Rome Book
upvoted 2 times
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