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Exam CIS-ITSM topic 1 question 92 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 92
Topic #: 1
[All CIS-ITSM Questions]

By default, a business rule, causes the Assignment group to be automatically set. How is the group identified?

  • A. Change group on CI record, or if empty, the Change group on the Service offering
  • B. Support group on CI record, or the default assignment group for the user
  • C. Support group on CI record, or if empty, the Support group on the Service
  • D. Support group on CI record, or if empty, the Support group on the Service offering
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by SBhatia at Jan. 7, 2023, 9:28 p.m.

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cuongtkq
Highly Voted 2 years, 1 month ago
Question must mentions what table is using
upvoted 5 times
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SBhatia
Highly Voted 2 years, 5 months ago
A is the correct one. Support Group goes for Incident. For a change record, it is the change group. Source ITSM ebook.
upvoted 5 times
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Manny1218
Most Recent 9 months, 2 weeks ago
Not submitting a Vote here, this is a bad question. The Table needs to be specified. For Change Management the answer is A. servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 7.2 Change Management Page: Change Group -> Assignment Groups For Incident and Problem Management, the answer is D servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 5.4 incident Management Page: Support Group -> Assignment Groups
upvoted 2 times
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tosuch
12 months ago
Selected Answer: A
It's A - Vancouver page 403
upvoted 2 times
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DishaTiwari
2 years, 1 month ago
if (current.sys_class_name + '' == 'change_request') { assignmentGroupFieldName = 'assignment_group'; //change Group } else if (current.sys_class_name + '' == 'incident' || current.sys_class_name + '' == 'problem') { assignmentGroupFieldName = 'support_group'; } so for change A is correct otherwise D
upvoted 2 times
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[Removed]
2 years, 3 months ago
Selected Answer: A
p408 Tokyo Version ITSM book its A trust me
upvoted 2 times
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lolnaman
2 years, 3 months ago
Selected Answer: D
eBoook p290 Answer is A for Incident, Problem and Change request
upvoted 4 times
lolnaman
2 years, 3 months ago
Sorrt type, Answer is D
upvoted 3 times
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esllin
2 years, 4 months ago
Selected Answer: D
D is for incident, problem. A is for change. Bad question.
upvoted 4 times
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[Removed]
2 years, 4 months ago
It is D, Page 111 In ITSM Implementation Rome Book
upvoted 2 times
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Community vote distribution
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C (25%)
B (20%)
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