Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?
A.
The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
B.
The problem coordinator is the only role with the ability to recall a message
C.
The problem coordinator is responsible for approving or rejecting the proposed message
D.
The message will be automatically displayed on the Portal
A provides an explanation of why D is relevant, but none of the solutions are technically correct. This is a question of roles and responsibilities. Communicating fixes falls into the coordinator's role. See p349.
Problem_task_analyst only response for problem task. A might be correct.
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/reference/installed-with-madrid-best-prac.html
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