A user reports that sometimes they have issues using their remote desktops and published applications. What three pieces of information should be collected to troubleshoot the issue? (Choose three.)
A.
What exactly did the user see on the screen when the issue occurred?
B.
Has the user reformatted recently to clean up old cached data?
C.
Does the user's home PC have the same problem?
D.
What time was it when the problem occurred?
E.
What was the user doing when the issue happened?
This seems like the most logical set of questions to ask. You want to know what the issue is, when did it happen, and how it may have happened (what was the user doing)
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omicron
Highly Voted 2 years, 9 months agoSpock2023
Most Recent 2 years, 3 months ago