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3301 Actual Exam Questions

Last updated on Dec. 11, 2024.
Vendor:Avaya
Exam Code:3301
Exam Name:Avaya Aura Contact Center Maintenance and Troubleshooting
Exam Questions:54
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?

  • A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
  • B. Enable "Keyword Reporting" for e-mail contacts in the "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
  • C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
  • D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions auto-responses based on the percentage of contacts for which
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Correct Answer: D 🗳️

Question #2 Topic 1

While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?

  • A. D:\Avaya\Logs\CCMS\TFE 1.log
  • B. D:\Avaya\l_ogs\CCMS_TFF 1.log
  • C. D:\Avaya\Logs\CCMS_TFE_5.log
  • D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
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Correct Answer: C 🗳️

Question #3 Topic 1

Where are current SIP messages logged by Contact Center Manager Server?

  • A. C:\Avaya\logs\CCMS\SipMessages0
  • B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
  • C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
  • D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
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Correct Answer: C 🗳️

Question #4 Topic 1

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

  • A. CCT
  • B. SIP RTP
  • C. TAPI
  • D. TR87
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Correct Answer: A 🗳️

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