In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
Where are current SIP messages logged by Contact Center Manager Server?
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?