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Avaya 3304 Exam Actual Questions

The questions for 3304 were last updated at Nov. 22, 2020.
  • Viewing page 1 out of 18 pages.
  • Viewing questions 1-4 out of 69 questions

Topic 1 - Single Topic

Question #1 Topic 1

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

  • A. It enables routing of calls to the agent that is most idle.
  • B. It dynamically matches a customer to an optimal agent.
  • C. It provides conditional routing of calls to agent queues.
  • D. It allows for dynamic reporting of call center activities in custom methods.
  • E. It uses advanced algorithms to efficiently route calls to agents.
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Correct Answer: BE
Reference Avaya Aura Call Center Feature Reference 6.0 page 78

Question #2 Topic 1

What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)

  • A. Service Level Maximize
  • B. Advocate
  • C. Hunt Group
  • D. Call Management System (CMS)
  • E. Agent Selection (EAS)
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Correct Answer: ABE
Reference : Avaya Aura Call Center Feature Reference 6.0 Page 358
Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question #3 Topic 1

A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?

  • A. with After Call Work (ACW) Agent Considered Idle
  • B. with Forced Agent Logout Time
  • C. with Interruptible Aux Notification Timer (sec)
  • D. with Maximum Time Agent in ACW before logout (sec)
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Correct Answer: B
Reference: Administering Avaya Aura Call Center Features 6.0 page 11

Question #4 Topic 1

A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?

  • A. queue priority levels
  • B. reserve agents
  • C. skill preference levels
  • D. percent allocation
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Correct Answer: D


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