Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Reference Avaya Aura Call Center Feature Reference 6.0 page 78
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)
Reference : Avaya Aura Call Center Feature Reference 6.0 Page 358
Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?
Reference: Administering Avaya Aura Call Center Features 6.0 page 11
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?