Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us [email protected]
Menu
sale

Want to Unlock All Questions for this Exam?

Full Exam Access, Discussions, No Robots Checks

27
Students signed up in the last 24H

Avaya 7392X Exam Actual Questions

The questions for 7392X were last updated on April 23, 2024.
  • Viewing page 1 out of 16 pages.
  • Viewing questions 1-4 out of 66 questions
 

Topic 1 - Exam A

Question #1 Topic 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

  • A. Adjunct Routing
  • B. Network Call Redirection
  • C. Network Call Transfer
  • D. Look-Ahead Interflow
Reveal Solution Hide Solution   Discussion  

Correct Answer: D 🗳️

Question #2 Topic 1

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

  • A. 5
  • B. 1
  • C. 2
  • D. 3
  • E. 7
Reveal Solution Hide Solution   Discussion  

Correct Answer: E 🗳️

Question #3 Topic 1

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?

  • A. BCMS has all the functions Call Management System (CMS) supports but with less capacity.
  • B. BCMS generates Split Reports and not Skills Reports.
  • C. BCMS does not support all Call Center Elite features.
  • D. BCMS is only offered for customers with a Basic Call Center package.
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

Question #4 Topic 1

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

  • A. Automatic Number Identification (ANI)
  • B. Basic Call Management System (BCMS)
  • C. VuStats
  • D. Service Level Maximizer (SLM)
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Next Questions

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel