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Cisco 100-140 Actual Exam Questions

Last updated on July 21, 2025.
97% Passed the exam with this material
42 Questions & Answers Included

Topic 1 - Topic 1, IT Support Job Tasks and Responsibilities

Question #1 Topic 1

DRAG DROP -
Move all the problem-solving steps to the answer area and place them in the correct order.

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Correct Answer:

Question #2 Topic 1

A user calls help desk to report that they cannot connect to the company's internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.
What should the technician do next?

  • A. Implement a plan by changing the user's network settings to match the company standard.
  • B. Resolve the issue by restarting the wireless access point.
  • C. Document the problem and solution in the company's IT knowledge base.
  • D. Consider the probable cause for the failure by checking whether other users are affected.
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Correct Answer: D 🗳️

Question #3 Topic 1

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:
I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.
What should you do?

  • A. Ask Jane Doe for their email address so that you can email them to verify identity.
  • B. Reset the password because Jane Doe has to process payroll immediately.
  • C. Call Jane Doe's manager using their company number to verify Jane Doe's needs and identity.
  • D. Request Jane Doe's call back number so that you can reset the password and call Jane Doe back to verify the reset was successful.
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Correct Answer: C 🗳️

Question #4 Topic 1

You resolve a customer's printing issue.
How should you document the incident?

  • A. Printing issue is resolved. Reinstalled printer drivers and rebooted computer.
  • B. This customer was using the wrong printer and did not know which printer they should use.
  • C. Printer is now printing. Issue is resolved and customer is happy.
  • D. Ticket Complete.
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Correct Answer: A 🗳️

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