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Cisco 500-052 Exam Actual Questions

The questions for 500-052 were last updated on Feb. 14, 2024.
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  • Viewing questions 1-4 out of 92 questions

Topic 1 - Single Topic

Question #1 Topic 1

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications
Manager?

  • A. 50
  • B. 150
  • C. 300
  • D. 400
Reveal Solution Hide Solution   Discussion   1

Correct Answer: C 🗳️

Question #2 Topic 1

You are designing a Cisco Unified Contact Center Express system with four requirements:
✑ 250 configured agents
✑ 150 agents maximum logged in at any given time
✑ 30 agents able to make outbound calls
✑ 20 agents able to answer emails
How many premium seats should be purchased?

  • A. 150 seats
  • B. 180 seats
  • C. 200 seats
  • D. 250 seats
Reveal Solution Hide Solution   Discussion  

Correct Answer: A 🗳️

Question #3 Topic 1

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

  • A. 150
  • B. 200
  • C. 300
  • D. 400
Reveal Solution Hide Solution   Discussion   1

Correct Answer: C 🗳️

Question #4 Topic 1

A preview outbound dialer uses which source and destination resources?

  • A. a CTI port to the customer
  • B. the ACD line of the agent to the customer
  • C. the personal line of the agent to the customer
  • D. a CTI port to the agent, then redirected to the customer
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Community vote distribution
A (35%)
C (25%)
B (20%)
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