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600-455 Actual Exam Questions

Last updated on Nov. 25, 2024.
Vendor:Cisco
Exam Code:600-455
Exam Name:Designing Cisco Unified Contact Center Enterprise
Exam Questions:89
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)

  • A. transfer call routing from agent to agent
  • B. CTI data on Cisco Agent Desktop screen pop
  • C. Courtesy Callback
  • D. Cisco Mobile Agents
  • E. Cisco Extension Mobility for agents
  • F. call queuing
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Correct Answer: ADE 🗳️

Question #2 Topic 1

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

  • A. Silent Monitor inbound voice calls
  • B. secure communication using flow around mode
  • C. NAT for address hiding
  • D. normalize SIP messages using SIP profiles
  • E. record calls by forking the media using build-in-bridge
  • F. demarcation point between networks
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Correct Answer: CDF 🗳️

Question #3 Topic 1

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

  • A. SIP REFER label and SigDigits
  • B. SIP REFER with ICM router requery
  • C. SIP REFER with ICM script Send To VRU node
  • D. SIP REFER with custom SIP header
  • E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
  • F. SIP REFER with ECC variable user.sip.transfer
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Correct Answer: ACD 🗳️

Question #4 Topic 1

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

  • A. Treat the call with Dialed Number Default Label.
  • B. Queue the call and play a message, then release the call.
  • C. Treat the call with System Default Label.
  • D. Terminate the call with a Dialog Fail or RouteEnd.
  • E. Transfer calls to an available IVR port.
  • F. Send a Release Message to the routing client.
  • G. Offer Courtesy Callback to the caller, then terminate the call.
  • H. Transfer the call to the Cisco Unified Communications Manager hunt group.
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Correct Answer: ACDF 🗳️

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