A utility company wants to transform to a DevOps and agile organization that can deliver multiple changes to their applications in production every day.
Currently, they follow a waterfall development approach. They are organized into business, development and operations silos. They typically code using Java and
COBOL and their test and staging environments are manually provisioned. They have to wait many days for test environments to be available and root cause analysis is rarely performed. Changes are often rolled back due to defects found in production and there is no way for users to provide feedback.
Which problem should be addressed first?

Correct Answer: A 🗳️

Which volume of the Information Technology Infrastructure Library (ITIL) should be an integral part of every stage of the ITIL service management framework?

Correct Answer: C 🗳️
Reference:
http://www.bmc.com/guides/itil-continual-service-improvement.html

After executing assessments and workshops, it has been determined that 80% of developments time is related to waiting for responses from various departments.
What should the organization do to fix these bottlenecks?

Correct Answer: B 🗳️

Which statement describes a security consideration introduced by adopting DevOps principles?

Correct Answer: C 🗳️
Reference:
https://www.sans.org/reading-room/whitepapers/critical/continuous-security-implementing-critical-controls-devops-environment-36552
(page 2)