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ITIL 4 BRM Actual Exam Questions

Last updated on May 2, 2025.
Vendor:ITIL
Exam Code:ITIL 4 BRM
Exam Name:ITIL 4 Specialist Business Relationship Management (BRM)
Exam Questions:40
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

In the context of the “business relationship management” practice, which statement is CORRECT?

  • A. Focuses primarily on the needs of service users
  • B. Nurtures relationships at strategic levels
  • C. Focuses on relationships between individuals
  • D. Aims to manage agreements with consumers
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Correct Answer: B 🗳️

Question #2 Topic 1

Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

  • A. IT service provider
  • B. Key stakeholders
  • C. External regulators
  • D. Service consumer
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Correct Answer: D 🗳️

Question #3 Topic 1

Which activity is the responsibility of the ‘sponsor’ role?

  • A. Authorizes the budget for service consumption
  • B. Defines the requirements for a service
  • C. Uses the service
  • D. Takes responsibility for the outcomes of service consumption
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Correct Answer: A 🗳️

Question #4 Topic 1

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  • A. Sponsor
  • B. Customer
  • C. User
  • D. Provider
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Correct Answer: A 🗳️

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