Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Correct Answer:
C
🗳️
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Correct Answer:
D
🗳️
When should a full risk assessment and authorization be carried out for a standard change?
Correct Answer:
B
🗳️
Which statement about emergency changes is CORRECT?
Correct Answer:
B
🗳️
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Correct Answer:
B
🗳️