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ITIL ITILFND V4 Exam Actual Questions

The questions for ITILFND V4 were last updated at Aug. 14, 2022.
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Question #1 Topic 1

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

  • A. Progress iteratively with feedback
  • B. Keep is simple and practical
  • C. Start where you are
  • D. Focus on value
Reveal Solution Hide Solution   Discussion   20

Correct Answer: C 🗳️

Question #2 Topic 1

Which practice has a purpose that includes ensuring that risks have been properly assessed?

  • A. Service configuration management
  • B. Problem management
  • C. Service level management
  • D. Change control
Reveal Solution Hide Solution   Discussion   10

Correct Answer: D 🗳️

Question #3 Topic 1

When should a full risk assessment and authorization be carried out for a standard change?

  • A. Each time the standard change is implemented
  • B. When the procedure for the standard change is created
  • C. At least once a year
  • D. When an emergency change is requested
Reveal Solution Hide Solution   Discussion   4

Correct Answer: B 🗳️

Question #4 Topic 1

Which statement about emergency changes is CORRECT?

  • A. The testing of emergency can be eliminated in order to implement the change quickly
  • B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
  • C. Emergency changes should be authorized and implemented as service requests
  • D. Emergency changes must be fully documented before authorization and implementation
Reveal Solution Hide Solution   Discussion   5

Correct Answer: B 🗳️

Question #5 Topic 1

Which practice coordinates the classification, ownership and communication of service requests and incidents?

  • A. Supplier management
  • B. Service desk
  • C. Problem management
  • D. Relationship management
Reveal Solution Hide Solution   Discussion   7

Correct Answer: B 🗳️

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