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ITIL ITILFND Exam Actual Questions

The questions for ITILFND were last updated at Aug. 14, 2019.
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  • Viewing questions 1-8 out of 293 questions
Topic 1 - Single Topic
Question #1 Topic 1

Which role is responsible for carrying out the activities of a process?

  • A. Process owner
  • B. Change manager
  • C. Service manager
  • D. Process practitioner
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Correct Answer: D

Question #2 Topic 1

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  • A. Service level management
  • B. IT operations management
  • C. Capacity management
  • D. Incident management
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Correct Answer: B

Question #3 Topic 1

Which of the following options is a hierarchy that is used in knowledge management?

  • A. Wisdom - Information - Data - Knowledge
  • B. Data - Information - Knowledge - Wisdom
  • C. Knowledge - Wisdom - Information - Data
  • D. Information - Data - Knowledge - Wisdom
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Correct Answer: B

Question #4 Topic 1

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  • A. Service design: Design the processes
  • B. Service strategy: Develop the offerings
  • C. Service transition: Plan and prepare for deployment
  • D. Service operation: IT operations management
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Correct Answer: A

Question #5 Topic 1

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

  • A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  • B. Public frameworks are always cheaper to adopt
  • C. Public frameworks are prescriptive and tell you exactly what to do
  • D. Proprietary knowledge has been tested in a wide range of environments
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Correct Answer: A

Question #6 Topic 1

Which of the following is an objective of business relationship management?

  • A. To identify patterns of business activity
  • B. To ensure high levels of customer satisfaction
  • C. To secure funding to manage the provision of services
  • D. To ensure strategic plans for IT services exist
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Correct Answer: B

Question #7 Topic 1

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  • A. People, process, partners, performance
  • B. Performance, process, products, plans
  • C. People, process, products, partners
  • D. People, products, plans, partners
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Correct Answer: C

Question #8 Topic 1

Which of the following BEST describes service strategies value to the business?

  • A. Allows higher volumes of successful change
  • B. Reduction in unplanned costs through optimized handling of service outages
  • C. Reduction in the duration and frequency of service outages
  • D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
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Correct Answer: D


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