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ITILSC-OSA Actual Exam Questions

Last updated on Dec. 14, 2024.
Vendor:ITIL
Exam Code:ITILSC-OSA
Exam Name:ITIL Service Capability Operational Support and Analysis
Exam Questions:26
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

Which of the following BEST describes the purpose of Event Management?

  • A. To detect events, make sense of them and determine the appropriate control action
  • B. To monitor interactions and exceptions within the infrastructure
  • C. To monitor and control the activities of technical staff
  • D. To detect and escalate exceptions to normal service operation
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Correct Answer: A 🗳️

Question #2 Topic 1

Functions are best described as?

  • A. Self-Contained units of organizations
  • B. Inter-related activities with a defined goal or output
  • C. Closed loop control systems
  • D. A team of IT staff who provide a single point of contact for all user communication
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Correct Answer: B 🗳️

Question #3 Topic 1

Technical Management is NOT responsible for?

  • A. Maintenance of the technical Infrastructure
  • B. Documenting and maintaining the technical skills required to manage and support the IT Infrastructure
  • C. Defining the Operational Level Agreements for the various technical teams
  • D. Diagnosis of, and recovery from, technical failures
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Correct Answer: C 🗳️

Question #4 Topic 1

What is the difference between a Known Error and a Problem?

  • A. The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
  • B. A Known Error involves an error in the IT infrastructure, A
  • C. Problem does not involve such an error.
  • D. A Known Error always originates from an Incident. This is not always the case with a Problem
  • E. With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.
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Correct Answer: A 🗳️

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