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Microsoft MB-230 Exam

Certification Provider: Microsoft
Exam: Microsoft Dynamics 365 for Customer Service
Duration: 2 Hours
Number of questions in the database: 151
Exam Version: Sept. 24, 2021
Exam Topics:
  • Topic 1: Question Set 1
  • Topic 2: Question Set 2
  • Topic 3: Question Set 3
  • Topic 4: Question Set 4
  • Topic 5: Question Set 5
  • Topic 6: Question Set 6
  • Topic 7: Testlet 1
  • Topic 8: Testlet 2
  • Topic 9: Testlet 3
  • Topic 10: Testlet 4
Microsoft MB-230 Comments:
Proffa
Highly Voted 7 months, 3 weeks ago
Passed my exam yesterday, only 70-75% of the questions from Examtopics, but of course nice with some "easy" questions. Otherwise like other already mentioned: 2 cases (4/12 questions), 38 other questions, a lot of Omnichannel (why?) questions.
upvoted 9 times
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rahul_rajmane
Highly Voted 8 months, 2 weeks ago
Hi everyone, reading the comments was a huge help for the exam ! Be also prepared with Omnichannel ( SMS config , Chats, Agent Scripts , Power Virtual Agent etc.), Scheduling and Analytics topics. Just a few of the questions were new and there are as per the new syllabus which is modified in the month of october. It's better to understand all the concpets of customer service. Skill Pipe content for MB-230 is also very helpful. There are total 54 Questions. 1. Case Study contains 4 questions 2. 38 Questions of Multiple choice which also contains arranging the processes in steps. 3. Second Case Study which contains 12 Questions
upvoted 7 times
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BasmaM
Most Recent 3 days, 4 hours ago
Passed my exam today (55 questions) , about 70% of the questions from here, same case studies with 14 questions, 6 yes/no questions, 35 other questions.
upvoted 1 times
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Dean0918
2 months, 1 week ago
Pass today. 55Q in Total. Around 90% of the questions from Examtopics
upvoted 1 times
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MickeyLiu
2 months, 3 weeks ago
54Q in Total. 16 questions for cases. 38 questions for other. Around 70% of the questions from Examtopics.
upvoted 2 times
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JJTAN
3 months, 1 week ago
seat on 15/06/2021, passed! 55Q intotal. 2 cases 14 questions, same cases from here. 6 yes/no questions. 35 basic questions with around 10 new ones.
upvoted 2 times
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craigieop
3 months, 2 weeks ago
Passed my exam today! Most questions in here! Thanks so much team. 55 questions, 2 case studies, 14 questions.
upvoted 2 times
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Mycrochips
5 months ago
Passed this today. Few tips - few questions on entitlements, omnichannel, universal resource scheduling, customer insights. questions here on ExamTopics covering a certain percentage of questions, hard to say but I would say around 75%. Definitely spin up a demo and play with entitlements and omnichannel. 2 scenarios at the start, block of unrelated questions in the middle, and then 2 batches of 3 Yes/No questions at the end. Best of luck!
upvoted 4 times
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Costs
5 months ago
About 40 questions from here. 55 questions total , 2 cases (14 questions).
upvoted 1 times
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jdesales
6 months, 1 week ago
I would say 70% of the questions came from here. As per others, quite a few new ones regarding omnichannel. 2 cases (4 +12) and 38 questions after (final 6 ones were all based on the same case study)
upvoted 2 times
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R8390
8 months, 2 weeks ago
Hi Guys, do go through the omnichannel concept. around 10 questions from that. And set of 3 questions from Knowledge management with no back option, Questions on listener, like getlistener method. And apart from that do go through all the questions here.
upvoted 7 times
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marchia
8 months, 2 weeks ago
Passed my exam last week. These questions are good practice but after the exam scope changed in October 2020, you'll also need to really brush up on Omnichannel for Customer Service, which is 30-35% of the exam score. Thanks Examtopics!
upvoted 3 times
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camrip
8 months, 3 weeks ago
Hi everyone, reading the comments was a huge help for the exam ! Be also prepared with omnichannel topics
upvoted 1 times
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asabics
11 months, 2 weeks ago
Preparing for my exams and I have found these questions very helpful. The discussion are also very helpful
upvoted 2 times
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Roman92
11 months, 4 weeks ago
Hi Community! I've passed the exam yesterday with success. 56 questions in total, 2 case study 5 questions each, two non revert 3 questions series and 40 questions as is (35 questions of 40 were covered by the examtopics). Good luck for the next certified!
upvoted 1 times
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CAShy
1 year ago
Passed the exam this morning. unexpectedly, there was 3 study cases in my exam. Anyway I owe this website and its contributors a big thank you.
upvoted 2 times
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Gus23
1 year ago
Everyone, I just passed my exam today. I got 4 labs or or case studies of 4, 4, 4, and 3 questions (15 out of 50 total). Maybe 30 questions of the next 35 were from here. Going over all of the questions and "playing" with the Customer Service Hub will help you get a grip on passing the test. It is important to grasp and understand how to answer the questions and you will be fine. Some of the questions are tweaked and slightly changed, so it is worth a while going over them.
upvoted 1 times
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Your journey to pass the MB-230

Perhaps this is your first step toward the certification, or perhaps you are coming back for another round. We hope that you feel this exam challenges you, teaches you, and prepares you to pass the MB-230. If this is your first study guide, take a moment to relax. This could be the first step to a new high-paying job and an AMAZING career. If you’ve been around the block a few times, consider taking a moment and answering some questions from newer techies. After all, it’s our great community that illuminates the material and helps build something great.

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What is the MB-230 focused on?

The MB-230 or as it’s also known, the Microsoft Dynamics 365 for Customer Service, like all tests, there is a bit of freedom on Microsoft's part to exam an array of subjects. That means knowing the majority of MB-230 content is required because they test randomly on the many subjects available. Be aware too that experience requirements often exist because they’ve observed the average person and what is required. You can always push past that to succeed with the MB-230 but it may take some extra work.

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