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Microsoft MB-230 Exam

Certification Provider: Microsoft
Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
Duration: 2 Hours
Number of questions in the database: 98
Exam Version: June 17, 2022
Exam Topics:
  • Topic 1: Question Set 1
  • Topic 2: Question Set 2
  • Topic 3: Question Set 3
  • Topic 4: Question Set 4
  • Topic 5: Question Set 5
  • Topic 6: Testlet 1
  • Topic 7: Testlet 2
  • Topic 8: Testlet 3
  • Topic 9: Testlet 4
Microsoft MB-230 Comments:
Proffa
Highly Voted 1 year, 4 months ago
Passed my exam yesterday, only 70-75% of the questions from Examtopics, but of course nice with some "easy" questions. Otherwise like other already mentioned: 2 cases (4/12 questions), 38 other questions, a lot of Omnichannel (why?) questions.
upvoted 9 times
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rahul_rajmane
Highly Voted 1 year, 5 months ago
Hi everyone, reading the comments was a huge help for the exam ! Be also prepared with Omnichannel ( SMS config , Chats, Agent Scripts , Power Virtual Agent etc.), Scheduling and Analytics topics. Just a few of the questions were new and there are as per the new syllabus which is modified in the month of october. It's better to understand all the concpets of customer service. Skill Pipe content for MB-230 is also very helpful. There are total 54 Questions. 1. Case Study contains 4 questions 2. 38 Questions of Multiple choice which also contains arranging the processes in steps. 3. Second Case Study which contains 12 Questions
upvoted 7 times
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Kincha
Most Recent 2 days, 16 hours ago
Passed my exam in June 2022, but only 7-8 questions not from here. Just few new questions are added.
upvoted 1 times
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Oskarma
2 months ago
Passed today with 775. Many new questions... specially about IoT. Only one case studio completely new.
upvoted 1 times
pepeselesiono
1 month ago
Few days ago there were 110 questions and now 98, what number did you study?
upvoted 1 times
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LuluPanda
2 months, 3 weeks ago
Just passed 04.04.2022. I believe only about 10 of the questions on my exam were not from this collection. They were about Omnichannel, analytics and Knowledge base, Virtual Agents. I had two case studies which are here.
upvoted 1 times
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fabio75
3 months, 1 week ago
Passed easily the exam today 18-03-2022. 55 Questions: 41 multiple choice (5 new the rest form here) and the 2 Case Study present in this dump (5 question the first and 9 questions the second). Surprisingly no question about Connected Field Service and very few about Workstreams and other new topics despite i was prepared for that. Thanks!
upvoted 1 times
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HassanSarhan
3 months, 3 weeks ago
Just passed 28-2-2022 one case study from here and one new, also some new Questions in omnichannel and VirtualAgent but the rest are from here. Thanks
upvoted 1 times
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newbiecrm
4 months, 2 weeks ago
Took test 2/1/22 passed with this dump.
upvoted 2 times
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xkqn2c
4 months, 2 weeks ago
I took on 2.6.2022. About 75% of the questions were on the exam. There were some field service questions embedded into the exam, which I didn't remotely expect. I passed.
upvoted 2 times
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ChandanKC
5 months, 2 weeks ago
I passed my exam on 10-Jan-22. Many questions from this practice set. Case study based questions (almost 15) were also from this set but those are accessible after I had contributor access. As you know the exam syllabus has changed in Oct-21 so there are ~10 questions where you will need depth knowledge of omnichannel, power virtual agents, analytics.
upvoted 3 times
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DavidPPF
5 months, 3 weeks ago
Passed. About 5 questions were not in the examtopics. Had case study with Lamna Healthcare Company but 2 new questions. Thank you examtopics.
upvoted 3 times
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Mikeyv10
6 months ago
I sat the exam today, I would estimate that 70% of questions were covered here.
upvoted 1 times
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rkaram
7 months ago
Passed my exam yesterday, 85% of the questions from Examtopics. Few of new questions and new user stories.
upvoted 1 times
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DJ26
9 months ago
Passed the test today. From all these questions gere 70 % were at the exam. Lot of new questions and new user stories. 2new 2 choice questions. lot of booking and schedullind, Omnichanell.
upvoted 1 times
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BasmaM
9 months ago
Passed my exam today (55 questions) , about 70% of the questions from here, same case studies with 14 questions, 6 yes/no questions, 35 other questions.
upvoted 1 times
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Dean0918
11 months, 2 weeks ago
Pass today. 55Q in Total. Around 90% of the questions from Examtopics
upvoted 1 times
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MickeyLiu
11 months, 4 weeks ago
54Q in Total. 16 questions for cases. 38 questions for other. Around 70% of the questions from Examtopics.
upvoted 2 times
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What is the MB-230 focused on?

The MB-230 or as it’s also known, the Microsoft Dynamics 365 Customer Service Functional Consultant, like all tests, there is a bit of freedom on Microsoft's part to exam an array of subjects. That means knowing the majority of MB-230 content is required because they test randomly on the many subjects available. Be aware too that experience requirements often exist because they’ve observed the average person and what is required. You can always push past that to succeed with the MB-230 but it may take some extra work.

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