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MB2-718 Actual Exam Questions

Last updated on Nov. 25, 2024.
Vendor:Microsoft
Exam Code:MB2-718
Exam Name:Microsoft Dynamics 365 for Customer Service
Exam Questions:42
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.
What should you do?

  • A. Modify Voice of the Customer survey themes.
  • B. Configure system settings.
  • C. Modify Microsoft Dynamics 365 themes.
  • D. Update Voice of the Customer piped data.
Reveal Solution Hide Solution   Discussion   2

Correct Answer: D 🗳️

Question #2 Topic 1

Which three actions can you perform by using editable grids?
Each correct answer presents a complete solution.

  • A. Update a lookup field to a custom entity.
  • B. Edit records by using mobile clients.
  • C. Group records by a specific column.
  • D. Update a Customer Type lookup field.
  • E. Update the value of an Owner lookup field.
Reveal Solution Hide Solution   Discussion  

Correct Answer: ACD 🗳️

Question #3 Topic 1

You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location.
Which statement is true?

  • A. You can capture up to 10,000 survey responses per day.
  • B. You can store unlimited survey responses over time.
  • C. You can publish a maximum of 200 surveys.
  • D. All surveys must use the same theme.
Reveal Solution Hide Solution   Discussion   1

Correct Answer: A 🗳️

Question #4 Topic 1

You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true?
Each correct answer presents a complete solution.

  • A. The Complete page must always display last.
  • B. The Welcome page must always display first.
  • C. Surveys can have up to three pages.
  • D. Surveys can contain unlimited questions.
Reveal Solution Hide Solution   Discussion   2

Correct Answer: BC 🗳️

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